Front Office Clerk Job Description

The front office clerk is the first face that all patients see when they enter our facility. They should always have a smile on their face and bring a friendly tone when speaking with patients. They are responsible for checking in/out patients, collecting money, scheduling appointments, and utilizing our many technological resources to do the above. They also assist the medical records department. This person must be team-oriented.

Job Duties for Front Office Clerk

• Checks patients in for their appointment upon arrival.
• Collect co-pays, balances and co-insurance payments from the patients.

• Check out patients and schedule appointments
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Other duties as needed.
• Travel as needed to remote offices to cover.

Education and Experience

• High School Diploma or equivalent
• Previous medical office experience is preferred.

Knowledge, Skills, and Abilities

• Superior organizational skill.
• Attention to detail and accuracy
• Understanding of medical terminology
• Knowledge of insurance is a plus
• Proficient with Microsoft Windows, Microsoft Office and the general use of a computer.
• Knowledge of HIPAA medical privacy regulations and practices
• Customer service skills
• Ability to work as part of a health care team
• Able to respond to requests in a fast-paced environment
• Bilingual is a plus!!